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Web
Portals and Process Redesign
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Carl
Jacobson, Director,
MIS, University of Delaware
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q
What
is a portal?
q
Why
are portals important?
q
How
do portals change student support models?
q
How
do portals meet the needs of prospects,
applicants, and admits as well as a matriculated
student?
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Abstract
The
University of Delaware is using personalized
portal technology to replace a single Web-based
application for admission with a multi-step system
that paces a prospect through the steps of
application, admissions, acceptance, housing,
financial aid and matriculation.
Delaware is a founding member of the Java
in Administration Special Interest Group
responsible for the development of the uPortal
software. uPortal
is an open source, open standards portal solution
for higher education.
Portal technologies are changing the way
Delaware conducts routine campus business for
students, faculty and staff.
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Biographical
Information
Carl
Jacobson, Director, MIS, University of Delaware
Carl Jacobson is Director of MIS at the
University of Delaware, a consultant, a writer, a
frequent speaker at national and regional
computing conferences.
Carl is a member of the EDUCAUSE
Administrative Advisory Group, on the faculty of
the EDUCAUSE Leadership Institute and a founder of
the Java in Administration Special Interest Group
(JA-SIG). For over a decade Carl has lead Delaware’s effort to open
its closed, proprietary administrative systems to
provide new services to new customers.
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