Services for Student Success

Dennis V. Day, Associate Dean of Student Services 

Julie Pitts , Manager, Success Center

The answer place, a model of a success center using generalists

Three to five key topics in your presentation

q       Success for students.

q       Generalists and specialists working together.                

q       Success Center development.

q       Staff training.

q       Staff evolution. 

Abstract

A “success center” has been created and in operation over a year using generalists as the front line to students. These generalists have training in all of the Student Services and engage students as they come in or call to meet their needs. This session will review the change agents needed as these positions were developed and what goes into the training of the generalists. The relationship between the generalists and specialists will be explored as to lessons learned and walking the line between general information and referral.

Dennis V. Day, Associate Dean of Student Services

Ph.D. in Higher Education, University of Kansas; M.S. in counseling, Southwest Missouri State University; B.S. in Education, Southwest Missouri State University

Associate Dean responsible for $12 million budget and student services for a comprehensive community college of 17,000 credit students each semester. Have provided leadership for new student development model, implementation of Web based administrative products, and construction of new Student Center and Gym expansion. Experience in Student Activities, financial aid, Enrollment Management in private 4-year and public 2-year institutions.

Julie Pitts, Manager of Success Center  

M.S. in Counseling, Missouri Western Sate University; B.S., Northwest Missouri State University

As the current Manager of the Success Center at Johnson county Community College Julie has developed job descriptions, operational manual and training materials for the newly created center. Prior to this, she served as an assessment/evaluation counselor at a career center, counselor, academic advisor, and residence hall director and wellness educator.