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PRESENTATION
ABSTRACTS
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Click
on a link below to view
presentation abstracts.
Click the PDF icon
to view the presentation slides
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Final Participant
List
The participant
list is no longer available for download.
Email
Elaine Pelaia
with questions about the participant roster. |
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Keynote Addresses
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Exceptional
Student Service Starts with Shared
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Kristine
E. Dillon, Dean of Undergraduate Education and
Student Affairs, Tufts University |
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IBM Best
Practices Introduction and
Update |
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Darlene
Burnett, Consultant,
Best Practices in Education |
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E-business:
Creating Brand Identity and Reengineering the
Customer Experience |
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Abby
Kohnstamm, Senior Vice President for Marketing of
IBM |
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The
Web,
WAP and a World View |
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Diana G.
Oblinger, PhD, Professor, Kenan-Flagler Business School,
University of North Carolina-Chapel
Hill
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Pre-Forum
Workshop's I - IV
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Pre-Forum
Workshop I - Wednesday, August 1,
3:00-5:00 p.m. Distance
Learning Students Need Student Services Too
This
Workshop is Full to Capacity
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Pre-Forum
Workshop II - Wednesday, August 1,
3:00-5:00 p.m. How
to Redesign Student Services
This
Workshop is Full to Capacity
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Pre-Forum
Workshop III - Wednesday, August 1,
3:00-5:00 p.m. Technology
Trends About to Hit You Over the Head!
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Pre-Forum
Workshop IV - Wednesday, August 1, 3:00-5:00 p.m. Constituent Relationship Management Provides the Competitive Edge
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Concurrent
Sessions A
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Track
I - James Madison University
- Thursday, August 2, 10:45 a.m. - Noon Layers
of Learning: Planning and Promoting
Performance Improvement and Action Learning
in Student Services
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Track
II - Carnegie Mellon and University of North
Carolina at Greensboro - Thursday,
August 2, 10:45 a.m. - Noon Planning
and Managing for a Culture of Change
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Track
III - Indiana University and Louisiana State
University - Thursday,
August 2, 10:45 a.m. - Noon Creating
Web Services for Enterprise Systems
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Concurrent
Sessions B
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Track
I - Seton Hall University and University of
British Columbia - Thursday,
August 2, 2:30 - 3:30 p.m. Evolution
of Re-design - Two Campus Perspectives
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Track
II
- Boston College
- Thursday,
August 2, 2:30 - 3:30 p.m. Partners Revolutionizing Student Financial
Services
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Track
III
- University At
Buffalo
- Thursday,
August 2, 2:30 - 3:30 p.m. MyUB
Personalizes the University At Buffalo
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Concurrent
Sessions C
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Track
I - University of Pennsylvania
- Thursday,
August 2, 3:45 - 4:45 p.m. Which
Word Don't You Understand - CONTINUOUS
IMPROVEMENT
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Track
II - Brigham Young University, Purdue University
Calumet, Tufts University and University of
Delaware - Thursday, August 2, 3:45 - 4:45
p.m. Panel
Discussion - Leadership for Planning, Executing
and Sustaining Best Practices in Student
Services
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Track
III - University of Texas at Austin
- Thursday,
August 2, 3:45 - 4:45 p.m. UTDirect
- Transforming UT Austin's Online Services
Into a Web Portal with Intelligence and a
Conscience
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Concurrent
Sessions D
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Track
I - Fordham University - Friday, August 3, 10:30
- 11:45 a.m. The
Rewards of Investment in Human Resources
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Track
II - Purdue University Calumet - Friday, August 3,
10:30 - 11:45 a.m. - Are
We There Yet? "The Road to Seamless
Service"
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Track
III - University of Delaware - Friday, August
3, 10:30 - 11:45 a.m. Web
Portals and Process Redesign
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Concurrent
Sessions E
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Track
I
- Louisiana State University and
University of North Carolina at
Greensboro
- Friday,
August 3, 1:00 - 2:15 p.m. Measuring the Impact of Student Services
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Track
II
- Boston College and University of
Minnesota
- Friday,
August 3, 1:00 - 2:15 p.m. Customer
Focused Enrollment Services: Out of In-line to
On-line
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Track III
- University of
California - Friday,
August 3, 1:00 - 2:15 p.m. Building
a College Portfolio
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Concurrent
Sessions F
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Track
I
- Johnson
County Community College - Friday,
August 3, 2:30 - 3:30 p.m. Services
for Student Success
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Track
II - Ball State University and Brigham
Young University - Friday,
August 3, 2:30 - 3:30 p.m. Creating
a Decision Support System for Advising
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Track
III - Tufts University
- Friday,
August 3, 2:30 - 3:30 p.m. The Use of the World Wide Web to Build
Relationships Across Supported
Constituencies
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