| 7:30
– 8:15 a.m. |
Registration and Continental
Breakfast |
|
Cabot
Intercultural Center Auditorium, Tufts University |
|
|
|
| 8:15
– 10:30 a.m.
|
Welcome |
|
John
DiBiaggio, President, Tufts University |
|
Cabot
Intercultural Center Auditorium |
|
|
|
Exceptional
Student Service Starts with Shared
Information |
|
Kristine
E. Dillon, Dean of Undergraduate Education and
Student Affairs, Tufts University |
|
|
|
IBM Best
Practices Introduction and
Update |
|
Darlene
Burnett, Consultant,
Best Practices in Education |
|
|
|
| 10:30
– 10:45 a.m.
|
Break -
Refreshments at
Cabot |
|
|
| 10:45
- Noon
|
Concurrent
Sessions A |
|
|
|
Track
I -
James Madison University |
|
Layers
of Learning: Planning and Promoting
Performance Improvement and Action Learning
in Student Services |
|
|
|
Track
II - Carnegie Mellon and University of North
Carolina at Greensboro |
|
Planning
and Managing for a Culture of Change
|
|
|
|
Track
III - Indiana University and Louisiana State
University
|
|
Creating
Web Services for Enterprise Systems
|
|
|
|
| Noon -
1:15 p.m. |
Colleague
Café Luncheon |
|
Carmichael
Hall Dining Room
|
|
|
|
|
1:15
– 2:30 p.m.
|
Introductions |
|
|
|
|
|
e-business:
Creating Brand Identity and Reengineering
the Customer Experience |
|
|
Abby
Kohnstamm, Senior Vice President for
Marketing of IBM |
|
|
Cabot
Intercultural Center
Auditorium |
|
|
|
| 2:30
– 3:30 p.m.
|
Concurrent
Sessions B |
|
|
|
Track
I - Seton Hall University and University of
British Columbia |
|
Evolution
of Re-design: Two Campus Perspectives |
|
|
|
Track
II
-
Boston College
|
|
Partners Revolutionizing Student Financial
Services |
|
|
|
Track
III
-
University
At
Buffalo |
|
MyUB
Personalizes the University At Buffalo |
|
|
| 3:30
- 3:45 p.m. |
Break |
|
|
| 3:45
- 4:45 p.m. |
Concurrent
Sessions C |
| |
|
|
Track
I - University of Pennsylvania
|
|
Which
Word Don't You Understand - CONTINUOUS
IMPROVEMENT |
|
|
|
Track II - Brigham Young
University, Purdue University Calumet, Tufts
University and University of Delaware |
|
Panel
Discussion – Leadership for Planning,
Executing and Sustaining Best Practices in
Student Services |
|
|
|
Track
III - University of Texas at Austin |
|
UTDirect
- Transforming UT Austin's Online Services
Into a Web Portal with Intelligence and a
Conscience |
|
|
|
| 4:45
- 5:00 p.m. |
Buses depart
from Cabot Center/Packard Avenue to
University Park Hotel immediately following
keynote address. Buses continue to
Sheraton Commander Hotel for drop off of
attendees not participating in the Duck
Tours. The evening event will initiate
at the University Park Hotel. Have
your spouse/guest meet you at the University
Park Hotel. |
|
|
| 5:15
- 6:15 p.m. |
Refreshments at
University Park Hotel |
|
|
| 6:15-
6:45
p.m. |
Duck
Tour* pick
up at University Park Hotel.
Tours are 60-80
minutes.
(Full
to Capacity) |
|
|
| 7:30
- 8:00 p.m. |
Duck
Tour* drop
off at Quincy Market or University Park
Hotel. Bus departs from University
Park Hotel to Sheraton Commander Hotel for
one drop off upon return of last Duck tour
to University Park Hotel. |
|
|
| 10:00
and 11:00 |
Bus
pick up at Quincy Market for a return trip
to the University Park Hotel or Sheraton
Commander Hotel. Cabs will be needed
for other hotel destinations or pickup
points for later times.
Times
will be reconfirmed during the general
sessions. If you have a paid guest
joining you, it is recommended they meet you
at the University Park Hotel between 5:15
and 6:15. Directions and information
about the hotel are available at www.univparkhotel.com. |
|
|
| *Duck
Tour
(Full
to Capacity) |
Pre-registration
and ticket are required. Space is
limited to those who indicated participation
in the Thursday Night on the Town at the
time of their conference registration and
purchased guest registrations. Tickets
will be distributed at the conference
registration desk when you pick up your
conference materials. |
|
|
|
