|
q
Document
Management Back End Solution.
q
IT,
the user and the vendor joining forces.
q
An
ASP (Application Service Provider) Model for
Higher Education.
q
Outsourcing
non mission critical work.
q
The
ROI (Return on Investment).
|
|
Abstract
Boston
College's Office of Student Services and IT have
partnered with FolderWave to radically change the
way financial aid is processed and technology
applications are developed and deployed. A
document management system, piloted in spring
2001, will be fully implemented this academic
year. Its elimination of the paper process will
result in improved financial aid decision making
as well as exceptional service to parents and
students. For Boston College, this project has
brought together new Web technologies and
integration tools as well as the use of an ASP
(Application Service Provider) model and business
outsourcing.
|
|
Biographical
Information
Rita
R. Owens, Associate Vice President for Student
Information Systems, Boston
College
Rita
R. Owens has worked in higher education
administration for the past twenty-five years. She
gained her expertise in various enrollment
management positions at Virginia Polytechnic
Institute and State University, Babson College,
and Boston College and as Customer Services
Manager for Diversified Management
International, Inc.. Rita became Associate
Vice President for Student Information Systems at
Boston College in March 2001.
In that role, she provides strategic
direction for all student systems as well as
oversees the Office of Student Services and the
Technology Consultant group.
From 1996-2000, she was the Project Leader
for Service Strategies at Boston College. In that
role, she led the transformation of Boston
College's student services by creating the Office
of Student Services.
Rita is a frequent presenter at AACRAO,
EDUCAUSE, and the IBM Forum on Student Services as
well as the Boston College representative for the
IBM Best Practice Partners in Student Services.
She has published several articles on her
work as well as appearing on the SCUP/IBM/PBS
broadcast, Planning for Student Services, Best Practices for the 21st Century.
Rita received a BA from Westfield State
College and an MA from Virginia Polytechnic
Institute and State University.
|
