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Measuring
the Impact of Student Services
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Jim
Black, Associate
Provost, Enrollment Services, The University of
North Carolina at Greensboro
Cynthia
M. Hadden, Director,
Enterprise Solutions Group, Louisiana State
University
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q Overview:
Measuring the Impact of Student Services.
q
A
Case Study: The University of North Carolina at
Greensboro.
q
A
Case Study: Louisiana State University.
q
What
to Measure and How to Measure It.
q
How
to Use Outcome Data to Demonstrate Return on
Investment (ROI).
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Abstract
This
panel session will feature effective strategies
for assessing the impact of student services.
Case studies from The University of North
Carolina at Greensboro and Louisiana State
University will be presented. Specific measurement
tools and methods communicating outcome data will
be shared.
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Biographical
Information
Cynthia M. Hadden, Director,
Enterprise Solutions Group
, B.S., Biochemistry, 1981; M.S., Systems Science,
1985; Ph.D., Kinesiology, 1998
Cindy
Hadden began her career at LSU in 1981.
She currently serves as Director of the
Enterprise Solutions Group.
She has comprehensive experience in the
management of information systems development,
specializing in large systems, web applications
and system integration, with responsibility for 40
analysts, 50 large-scale information systems and
10,000 programs.
Dr. Hadden has received two Chancellor’s
Commendation awards.
She has also co-written three papers that
have been awarded a CUMREC Best Paper award.
In 2000, the PAWS application developed by
Enterprise Solutions was recognized with the
EDUCAUSE award for Exemplary Practices.
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Jim Black, Associate Provost for Enrollment
Services, Doctoral course work in Higher Education
Administration, a MED in Student Personnel
Services, and a BA in English Education
Jim led three institutions to dramatic
improvements in student enrollment. He has been a
consultant for fifteen schools in the US and
Canada as well as two national organizations. He
is the Director of AACRAO’s Strategic Enrollment
Management Conference and Founder of the National
Small College Admissions, Retention, and
Enrollment conferences. He has presented and
written broadly on topics such as strategic
enrollment management, student services,
retention, marketing, recruitment, organizational
change, and leadership. Jim has been featured in a
number of professional publications such as the Enrollment
Management Report and Lawylor
Review.
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