Purdue University Calumet

Beth Pellicciotti, Assistant Vice Chancellor for Enrollment Management, Purdue University Calumet

Anne Agosto-Severa, Registrar, Purdue University Calumet

Mary Ann Bishel, Director of Financial Aid and Student Accounts, Purdue University Calumet

Paul McGuinness, Director of Admissions and Recruitment, Purdue University Calumet

Are We There Yet? “The Road to Seamless Service”

Come prepared for the journey…

Here’s the journey:

·     Creating integrated service delivery in person and on the WEB.

·     Developing cross training.

·     Sharing management.

·     Planning shared space.

·     Receiving buy-in from staff.

·     Changing job descriptions.

·     Scheduling cross-trained staff.

·     Keeping up the momentum.

       ·     Implementing a WEB-based enrollment process.

Abstract

Take a road trip with the folks of Purdue University Calumet as they continue their journey on the road to providing students with seamless service.  The Enrollment Services Center managers will take you down memory lane and describe where they’ve been and share their experiences being in the driver’s seat.  Some of you may have just gotten your learner’s permit, while others are experienced drivers.  Either way, the trip will be both fun and educational.

This trip comes complete with a road map for success, an emergency kit for those unexpected bumps in the road, and a driver’s manual to help you handle backseat drivers, road hazards, maintenance issues, speed limits, and unexpected detours.

For your trip you will need to pack a sense of humor and your own travel log of ideas.

Beth Pellicciotti, Assistant Vice Chancellor for Enrollment Management, Purdue University Calumet

Beth Pellicciotti, with a team of directors from admissions, registration, financial aid and bursar (student accounts), has developed a one-stop hop enrollment services center at Purdue University Calumet. She has directed extensive cross training of staffs from these areas and has led WEB development for student self-service in the enrollment process.  

She has had experience as director of financial aid and as director of career services.  She is a successful grant writer, and is currently implementing part or of an extensive retention initiative within the Purdue University System, which is supported by a Lilly Endowment Retention grant.

She has her bachelors in journalism from Syracuse University, her masters in Education (counseling)  from Purdue University Calumet and is A.B.D. in higher education administration in the PhD. program at Purdue University.

Anne Agosto-Severa, Registrar, Purdue University Calumet

Anne received a B.A. from Ball State University and a M.S.Ed from Purdue University Calumet.  She has over 24 years of experience in Higher Education and has served as Registrar since 1999.  Anne has played a key leadership role in the conversion of two student information systems and in the implementation of the Web product for Registration.  She has also been instrumental in the development of an on-line degree audit, decentralization of registration processing, and utilizing technology to streamline the grade process for faculty and students.

As a member of the Enrollment Services Management Team she works closely with the Director of Admission and Recruitment, the Director of Financial Aid, and the Bursar to provide leadership in the Enrollment Services Center.  Anne has served on numerous committees at both the state and local level.  She is currently a member of the Records and Registration committee for the American Association of Collegiate Registrars and Admission Officers.  She has also served on the campus Minority Agenda steering committee and sponsor of the Los Latinos student organization.  As a result of her dedicated and distinguished service Anne was the recipient of the Outstanding Administrator Award for 1994-95.  Anne is currently a guest lecturer, teaching Organizational Behavior classes, in the School of Management and lives in Hammond with her husband and partner Jim Severa.

Mary Ann Bishel, Director of Financial Aid and Student Accounts, Purdue University Calumet

Mary Ann has been with Purdue University Calumet for over 16 years serving as the Director of Financial Aid since 1995 and most recently assuming leadership for both Financial Aid and Student Accounts.  In this position she is responsible for the management of the student financial aid, scholarship programs, and student accounts at Purdue University Calumet and has been recognized for her efforts to streamline processes and provide integrated services to students both in person and on the web.

Mary Ann serves on numerous university committees and has been directly involved in the conversion to the new Student Information System, the implementation of the Web product for Financial Aid, and formation of the Enrollment Services Center at Purdue University Calumet.  As a member of the Enrollment Services Management Team she works closely with the Director of Admissions and Recruitment and the Registrar to provide leadership in the Enrollment Services Center.  As a recipient of the Outstanding Administrator Award at Purdue University Calumet for 1999-2000 she has been recognized for her dedication and distinguished service to Purdue University Calumet.  She has completed post-graduate coursework in Educational Administration and holds a M.S. in Education from The Ohio State University and a B.S. in Education from the University of Akron.

Paul McGuinness, Director of Admissions and Recruitment, Purdue University Calumet

Paul is the Director of Admissions and Recruitment at Purdue University Calumet.  Paul started with Purdue University Calumet on July 1, 1996 and is the newest member of the Enrollment Services Management Team.  He has over 14 years of higher education experience in recruitment, admissions and enrollment management.  Paul oversees activities related to recruitment, admissions, transfer course evaluation and enrollment correspondence. 

Through process redesign, Paul has streamlined the time it takes for an applicant to receive notification of their admissions and transfer credit evaluation.  Paul and staff have developed a web based online transfer credit equivalency system, which pulls live course articulations from SCT’s Banner/Oracle tables.  He also is currently leading the evaluation of an imaging system to replace paper files and is in the process of implementing a live real time web admissions application, which inserts directly into Banner/Oracle tables.  Paul serves on numerous university committees and has been directly involved in the design/development of the Enrollment Services Center.  As a member of the Enrollment Services Management Team he works closely with the Director of Financial Aid, Registrar and Bursar to provide leadership for the Enrollment Services Center.  Paul served as a Board Member for REACh  (Resources for the Education of Adults in the Chicago Area) for four years.  He is currently a member AACRAO, IACRAO, NACAC and IACAC.   Paul holds an M.A. in Political Science from Governors State University and a B.A. in History from Saint Joseph's College.