|
Abstract
The
world is changing and so is our business.
There is neither final solution nor an end
to possibilities.
But don’t let traditional organizational
issues and restrictive thinking get in the way.
The Web is here to stay and will permit new
ways of doing things.
Also, don’t think you have to do it all. From “e” solutions – to ASP;s – to
outsourcing processes, schools must find what
works best for them.
At Penn, we have done a little of each with
meaningful improvements is service; but we do not
see the end anywhere on the horizon.
This presentation will address
reengineering student finance – in particular
Student Financial Aid.
It will touch on ways to use the Web and
ways to use outsourcing to improve productivity
while finding new resources to redistribute the
emerging areas – Counseling, accounting and
systems.
|
|
Biographical
Information
Frank
Claus, Associate
Vice President for Finance, University
of Pennsylvania
Retail
banker for many years – responsible for branch
offices, retail banking products including
deposits, consumer loans, credit cards, mortgages,
ATM’s etc.
Currently, I am responsible for student
finance at Penn.
This includes Student Financial Aid,
Student Billing, all student loans, Student
Employment, etc.
Penn’s fair but high price is a challenge
to admitted students and their families. My job (and joy) is to help them cope with the cost of
attendance. BS
– Drexel University; Graduate School Banking at
Rutgers University.
|
