PRE-FORUM WORKSHOPS

The pre-forum workshops are scheduled for Wednesday from 3:00 - 5:00 p.m. and require pre-registration.  The workshops are designed to provide attendees with the opportunity to select from four sessions described below.

  Pre-Forum Workshop I (Full to capacity)

  Pre-Forum Workshop II (Full to capacity)

  Pre-Forum Workshop III 

  Pre-Forum Workshop IV

Pre-Forum Workshop I

Pat Shea, Assistant Director for Member Services, WCET

Distance Learning Students Need Student Services Too

Both on- and off-campus students need a broad range of student services. Are their needs the same? How can the Web be used to provide services for both of these populations.  This session will provide:

 

  A profile of distant students and their needs.

 

  Lessons learned in the early stages of a LAAP   

      project to design online student services.

 

A focus on four service areas:  library, financial   

      aid, academic advising (or counseling), & sense

      of community.

 

A description of the process Kansas State

      University is using to put academic advising

      modules online.

 

Resources for those re-engineering their services

      for the online environment.

Find out how some institutions are using technology approaches to reach broader constituencies, what some of the new federal regulations are that will help distance students acquire financial aid, how library services are becoming more accessible, and how important that "sense of connectedness" really is.  Then if your institution wants to move in this direction, how hard is it to get there? Hear what one project director has to say about being down in the trenches of redesign focusing on one of the most complex student services--academic advising.  Finally, go away knowing there are resources out there to help you!

Presenters:

q       Pam MacBrayne, Consultant, Eduprise

q       Mel Chastain, Director, Kansas Regents Educational Communications Center, and Interim Associate Vice Provost for Information Technology,  Kansas State University  

q       Donna Ford, Professional Counselor

q       Erica Henningsen, LAAP Project Assistant, WCET

q       Janet Kendall, Director, Extended Degree Programs, Washington State University

q       Mico Patti, Director, Kentucky Commonwealth Virtual Library (via audio)

q       Marianne Phelps, Consultant, Western Cooperative Consulting (via audio)

q       Pat Shea, Assistant Director for Member Services, WCET

Biographical Information:

Pamela MacBrayne

Dr. Pamela MacBrayne is a senior consultant for Eduprise, an e-learning services company. She worked for the University of Maine System (UMS) for 25 years, focusing on providing access to educational opportunities for rural adults, including the development and management of off-campus centers and the planning, implementation, and management of the UMS statewide distance learning program. She also served as Dean of Students at the University of Maine at Augusta. As executive vice president of the Education Network of Maine, she was involved in all aspects of serving distant learners. She has providing student support services through a variety of means, including call centers and online resources.

Mel Chastain

Mel Chastain is the Director of the Kansas Regents Educational Communications Center, located at Kansas State University, where he is also the Interim Associate Vice Provost for Information Technology. He is one of twelve Advisory Council members recently appointed to guide the development of KAN-ED, the organization created by the Kansas Legislature to create a comprehensive telecommunications network serving the education, health care and information access needs of all Kansans. Prior to returning to Kansas, Dr. Chastain was the Director of the Educational Broadcast Services at Texas A&M University, General Manager of KAMU-TV/FM, and a member of both the undergraduate and graduate faculties there.

Donna Ford

Donna Ford has been a professional counselor for over 25 years, and has most recently retired as a counselor from Clackamas Community College in Oregon. She was also a placement officer at Portland State University. Donna received her Masters Degree from Western Oregon State University.   Donna is a past president of the American Counseling Association.

Janet Kendall

Janet Ross Kendall is Director of Distance Degree Programs (DDP) at Washington State University.  DDP coordinates WSU's distance learning degree-completion programs, works with departments and colleges to develop additional programs and courses, and offers a complete set of services to students enrolled in the programs.  WSU is known as a national leader in providing comprehensive, quality student services to distance learning students. Before coming to WSU in 1987, Janet taught undergraduate and graduate reading courses at several universities in Canada and the U.S.  She received her AB from Occidental College and her PhD in Educational Psychology from the University of Iowa.

Miko Pattie

Miko Pattie helped create and directs the Kentucky Virtual Library.  Originally from Kaohsiung, Taiwan-a sunny southern seaport with black sandy beaches-she moved to Kentucky to attend the University of Kentucky and received her M.S. in library science in 1968.  She was head of cataloging and assistant director for technical services at University of Kentucky Libraries. She has received the 200 Outstanding Alumna Award from the School of Library and Information Science, University of Kentucky; has been selected as the Academic Librarian of the Year by the Kentucky Library Association (1994); and has served as a lecturer and consultant for the Information Research Institute in Beijing, China (1992).

Marianne R. Phelps

Marianne R. Phelps is a consultant working with the Western Cooperative for Educational Telecommunications on several projects.  She is also a faculty mentor at Walden University.  Marianne was employed by the U.S. Department of Education from 1993 – 2001.  During that time, she held a number of positions, most recently Special Assistant to the Assistant Secretary for Postsecondary Education responsible for the Distance Education Demonstration Program.  Prior to coming to the Department, Marianne was Vice President of the Council on Postsecondary Accreditation.   Between 1965 and 1989, she held a number of posts at George Washington University including Dean of Students and Associate Provost.   Marianne holds a PhD in American Civilization earned at George Washington University.

Pat Shea

Patricia (Pat) Shea is assistant director for member services at WCET. Currently, she is directing WCET's Learning Anytime Anywhere Partnership (LAAP) project Beyond the Administrative Core: Creating Web-Based Student Services for Online Learners.  In this three-year project, funded by the U.S. Department of Education, WCET is working with three institutions and a corporation to develop new Web-based student services. Since she joined WCET in 1996, Pat has coordinated several other WCET projects, and oversees the annual conference and the membership program.  Previously, she held several association management positions in the Alexandria, VA, area.  She holds a M.A. in educational administration and supervision from George Mason University and is a former Fulbright Scholar.

Pre-Forum Workshop II

Ann Riley, Consultant, IBM Global Education  

How to Redesign Student Services

           Process, organization and technology are key

          elements of a successful student services

          framework.

      Multiple constituencies need to be involved in 

          the redesign.

       Successful implementation will be determined 

          by how ready the constituencies are for change. 

IBM's approach to redesigning student services if focused on the lessons learned from our "Best Practices" partners and IBM’s process redesign methodology.  IBM’s approach also includes “Best Practices" partners as part of our redesign team to help other colleges and universities move forward with designing changes to their physical centers, processes and self-service.  Successful redesign of student services requires collaboration, alignment of the college's or university's key strategies, stakeholder participation and the development of actionable recommendations both short-term and long term. The focus of this session will be to help attendees understand the benefits of redesign for the future.

Pre-Forum Workshop III

Chuck Hamilton, e-learning and Media Solutions Manager, IBM Canada, IBM Canada's Centre For e-business Innovation:  Vancouver

Technology Trends About to Hit You Over the Head!

Next Seven Trends in Educational Technology.

Emerging Standards and Specifications.

   

Reports from the education industry.
  

Statistics we cannot avoid.
 

Partnerships where they make sense.

We may not be able to predict with precision where information technologies will be in ten years, but we can identify trends that will help us anticipate and prepare for some of the opportunities and challenges these trends portend.  Some of today's emerging technologies may have a profound influence on higher education.  What are the ones we should be watching out for?  What approach should we take to determine when it's ok to "take the leap" into emerging technologies?

As the pace of change in technology accelerates, colleges and universities will be continually challenged to stay ahead of the IT curve.  Doing so will ensure that the institution uses technology to stay competitive.  This presentation explores some of today's emerging technologies and their potential applications in higher education.  It examines technology's role both as a driver and an enabler of change in higher education and society in general.  And, it suggests an approach to help IT organizations stay close to developments in IT and identify those trends that may have the biggest impact in the future.

Find out where the top fourteen trends and technologies are headed and attend a workshop for one hour to discuss application of these trends and priorities of your organization.  Can you avoid getting hit over the head by emerging technology?

Presenter:

q       Chuck Hamilton, e-learning and Media Solutions Manager, 

       IBM Canada, IBM Canada's Centre For e-business Innovation:

       Vancouver

Biographical Information:

Charles (Chuck) Hamilton is the Manager of e-learning Strategy and Media Solutions at IBM Canada’s Innovation Center: Vancouver. The Centre offers a 45-person team to help other IBM clients through the design, analysis, planning, and implementation of industry solutions for e-business, e-learning, classroom solutions, public access, and e-communities on a world-wide basis.

Since joining IBM Chuck has lead efforts at Open Learning Agency, TV Ontario, The TeleLearning NCE, CANARIE, Shell, NHLPA, TechBC, CRC, PanCanadian K-12 Forum, University of Victoria, The Commonwealth of Learning, The University Of Toronto, IBM North America Corporate Training, Carleton University, University of British Columbia, TechBC, BCIT, Athebasca University, Canadian Online Learning Committee, NEWMIC, Alberta Online, Educause, Conference Board Of Canada and a variety of other distributed learning delivery solution teams. Chuck has also worked with BC’s 59 school boards under MOEST to help determine education technology options. These joint IBM/Client projects represent unique approaches to determination of appropriate education solutions mixing pedagogy, process and technology in a new distributed education model. 

Chuck speaks at approximately ten conferences a year promoting the role of technology in education and has published several papers on distributed education solutions. When he is not traveling around the world he spends his time at Vancouver beach volleyball nets and playing traditional Irish music in a Celtic band.

Pre-Forum Workshop IV

Diane C. McArdle, Public Sector, IBM Americas

Constituent Relationship Management Provides the Competitive Edge

CRM and how can it be used.

   

Develop and maintain loyalty. 
  

Identify "high value" areas. 
  

e-business strategies.

E-business technologies are leading the transformation in education; not just infrastructure, not just automated applications, not just spiffy web sites. E-business can revolutionize the way you attract potential students, handle admissions, increase alumni loyalty, and provide e-learning. Constituent relationship management (CRM) is the ability of an organization to provide unparalleled service to constituents (students, alumni, faculty, and parents) at any time, by any channel that the constituent chooses.

This session will examine the use of CRM in education. The session will begin with an explanation of CRM, what it means and how it can be used within colleges and universities to accomplish your business objectives and goals. CRM begins with the basic understanding of who your constituents are, their needs and the best ways to attract them. It leads to developing and maintaining loyalty with each group. Within your organization, the process and strategies of CRM can be used to identify the 'high value' areas to focus your initiatives; whether it is student marketing, recruiting and admissions, e-learning or student and alumni services.